SHIPPING POLICY

All orders of $75 or more qualify for FREE Shipping (1-3 business days via USPS)

When will you ship my order?

  • Invitations

    • Invitations are shipped within 7-10 business days.

    • Wedding Suites take a little longer as we want to get every detail right for you and make sure that everything is good to go. Wedding Suites are typically shipped within 14 business days from date of approved digital proofs.

    • We know it takes a little longer, but this allows us some extra time to make sure every little detail is exactly as it should be. We are very serious about design and want to make sure we execute a product that you will never forget!

  • Signage

    • Signage/Home Decor are shipped within 3-5 business days from date of order. (Usually, faster! We completely understand the urgency when shopping online.)

    • All of our products are designed and created in house and want to make sure every little detail is exactly as it should be.

How long does shipping take? Can I request a different shipping company?

  • We are currently only shipping via United States Postal Service (USPS) Priority Mail which typically arrives within ONE (1) to THREE (3) business days once we have shipped your order. Unfortunately, we are not using any other shipping couriers at this time.

Where are my orders shipped from?

  • All orders are shipped from beautiful, sunny, Orange County, California.


RETURN POLICY

We currently do not offer any refunds on any of our products. All sales are final.

We take absolute pride in our business, designs, and products so if you are not completely satisfied with your order, do not hesitate to let us know! For any issues with your order, please contact support@hellogoodtimes.love.


USPS DELIVERY ISSUES

Once shipped, we unfortunately do not have any control over the whereabouts of your order. Please contact the United States Postal Service (USPS) for any issues regarding the delivery of your order.

  • Contact USPS: (800) 275-8777

  • USPS Hours of Operation:

    • Monday to Friday: 8:00 AM to 8:30 PM Eastern Standard Time

    • Saturday: 8:00 AM to 6:00 PM Eastern Standard Time


WRONG ADDRESS? TYPO? NO APT #?

We’re all guilty of this. In case you accidentally entered your address incorrectly when ordering, please let us know as soon as possible! We definitely want you to get your order. Please contact us at support@hellogoodtimes.love and we will be happy to help!